Terms of service

1. Use

The terms apply to all agreements regarding sale and delivery of my services to business customers – including photography and image processing services.

2. Basis of the agreement

Together with my offer and personal data policy, the terms of service form the overall basis of the agreement.

3. Booking, offer and order confirmation

3.1. Bookings can take place via the website quotation form or contact form, or via email, phone or social media. 3.2. An offer is valid for 14 days 3.3. An order is confirmed when you have accepted the offer and the included terms of service.

4. Offer and price

4.1. Since every photography assignment is unique, all my offers are based on a custom quote. 4.2. In most cases I will give an offer with a fixed price for the total order. Depending on the nature of the assignment, I can also give an offer based on a daily/hourly rate, or a price per image. 4.3. If you want to make amendments or changes after you have accepted the offer, this may result in extra work or overtime that is not included in the offer. You will be informed of the price before the work is carried out. 4.4. The price in an offer assumes that the work can be carried out as a single delivery (unless specifically agreed otherwise). 4.5. All prices are in DKK and exclusive of VAT, unless specifically stated otherwise. 4.6. International clients have to be VAT registered businesses, and reverse VAT charge will apply. 4.7. If you would like the products to be returned after the photo shoot, you should state this in connection with your booking. Any shipping costs incurred by me, will be added to the total invoice. 4.8. My daily and hourly rates can be changed or updated at any time, but they will usually be revised once per year. Changes will not affect offers that are still valid, or orders that have already been made.

5. Payment

5.1. Payment is made via bank transfer, no later than the date stated on the invoice. The payment deadline is 10 days from the invoice date (unless otherwise agreed). 5.2. In case of late payment, I am entitled to 5% interest on the overdue amount per month started from the due date and until payment is made. 5.3. Expenses related to specially sourced props or outside services (models, assistants, rentals, etc.) will be charged at the amount invoiced to me, or they can be invoiced directly to you. If they are invoiced to me, I may require an advance payment corresponding to the total amount of the expenses. 5.4. For large orders I may require an advance payment of 50% of the order amount.

6. Right of withdrawal and cancellation

6.1. If you have already accepted an offer, and you wish to cancel your order less than 14 days before the shoot, you will be charged 50% of the order amount, unless it is possible to reschedule the shoot within 30 days. For cancellations more than 14 days before the shoot, the charge is 25%. 6.2. In case of cancellation on your part, you will also be liable for any expenses for specially procured props or outside services that have already been held with the purpose of carrying out the task. 6.3. There is no right to withdrawal or cancellation once your order has been put into production. From this point on, the full order amount will be billed. 6.4. If I need to cancel, any advance payment (see point 5.3. and 5.4.) will be refunded unless it is possible to reschedule the shoot within 30 days.

7. Delivery

7.1. The images are delivered digitally and can be downloaded via a Wetransfer link which will be sent to you by email. 7.2. I store the images for 90 days and they are also available for download throughout this period. During this period it is also possible to purchase extra images from the same shoot. 7.3. I deliver the images in edited form. We usually agree as part of the offer how much post production and retouching is to be carried out, based on your goals with the images and their intended use. Additional post production work can also be added to your order at a later stage. 7.4. We agree in which formats the images are to be delivered, depending on what the images are to be used for (this will be stated in your offer). I do not deliver images in RAW format, as I consider these files ‘work in progress’. 7.5. If you want to select the images to be edited after the shoot, I will send you a link to a selection gallery before I start the post production work. I may do a rough sorting before I send you the link. 7.6. The estimated delivery time is stated in the offer or order confirmation. I will go to great lengths to deliver within the agreed time, but if I expect a delay, I will inform you of this immediately, together with the reason and new expected delivery time. 7.7. You have the right to cancel your order in relation with delays on my part, given that you have informed me in relation with your booking, that you have a hard deadline for the assignment. No other claims can be made against me in connection with potential delays.

8. Complaints

8.1. Complaints must be presented within a reasonable time in order to be legally valid. 8.2. In the event of deficiencies or errors committed on my part, I have the right, but not an obligation, to remedy the deficiencies within a reasonable time (8 working days) and without extra charge. 8.3. If I cannot remedy the defects within a reasonable time, then you have the right to cancel the order to which the defect relates, or receive a reasonable reduction in the price for the order in question. Please note that you will not have any usage rights for the images if you choose to cancel the order. 8.4. Errors and defects which are due to insufficient instructions on your part, do not give the right to cancellation or rectification without extra charge. 8.5. Once you put the images into use, they are automatically considered fully approved, meaning that the right to complain no longer applies.

9. Copyright and right of use

9.1. As a photographer, I retain the copyright to the images. The images may not be resold or copied. 9.2. As the copyright owner I can use the images for marketing purposes, but if you do not want them to be published, I will of course respect this. If that is the case, please bring it to my attention in connection with entering into an agreement. 9.3. As a customer, you have usage rights for the delivered images. The images may also be shared with third parties, as long as the purpose is marketing of your own company. 9.4. As a photographer, it is important that I can vouch for the expression my photos have. If you wish to apply filters or carry out other forms of editing that change the appearance of the images, this must be agreed upon and approved by me in advance. 9.5. The images in a selection gallery may not be copied, downloaded, photographed (including screenshots), shared or printed. The images may only be used for review and selection purposes.

10. Liability

10.1. My liability can never exceed the amount of the order to which the claim relates. 10.2. I cannot be held responsible for indirect losses, including loss of sales, profit, time, goodwill or losses as a result of my customers’ legal relationships with third parties (except in cases of intentional or grossly negligent behaviour). 10.3. I cannot be held responsible for failure to fulfill obligations due to force majeure (circumstances beyond my control). It could, for example, be unusual natural conditions, war, terror, fire, flood, epidemic/pandemic and vandalism. 10.4. I cannot be held responsible for losses or delays caused by errors or damage to production equipment.

11. Data processing

In order for us to enter into an agreement, I will need some details, including your VAT number, name, address, telephone number and email. I collect the information with the aim of being able to process your inquiries and deliver my services. Data processing takes place in accordance with my privacy policy.

12. Applicable law and venue

All agreements and collaborations are subject to Danish law. Any dispute that may arise must be settled by a Danish court